Ph: 03 9874 6482

Virtual Assist

/We will support you




At Platinum Assist we will work with your business to remove clutter and hassle, replacing it with simplicity and organisation. We kept finding that people struggle to spend time on the core aspects of their business simply because of a lack of time to develop streamlined systems.

If you want to stop spending hours at night working on your paperwork, we will seamlessly take care of it for you with our knowledge, expertise and personable approach. After a free one hour consultation, we will show you how we can immediately help to reign in all those administration pain points and get your cash flowing.

The virtual capacity of our services mean that logistical problems such as the provision of supplies, extra office space or having people coming in and out of your office or home can be avoided. We do, however, offer friendly face-to-face services whenever it suits you, as well as office management opportunities if your office space needs a makeover.

Whether you want to grow your business or just tie up all your loose ends, we are there to support you and work as part of your team.  We look at your goals and align systems to ensure they are met while you are spending time on profitable aspects of business. From paying bills and chasing your suppliers, to writing up invoices and tackling your debt collections, we will get you back to the things you like doing.

• Developing new invoices
We will quickly and efficiently develop new, clearly formatted invoices

• Reformatting existing invoices
Simply by re-formatting your existing invoices, we can maximise their effectiveness in receiving payment on time

• Writing up your invoices as work is being completed
Based on work outstanding, we will write up your invoices as jobs are being carried out

• Invoice payment reminders sent to clients for you
We have had excellent results when emailing clients with invoice payment reminders 2 days prior to payment date and again after 7 days of payment terms stated

• Contacting clients on your behalf to request overdue payments
When companies or individuals ignore their due payment dates and ignore your attempts to collect payments, we will erase that frustration from your life and keep you up-to-date, time-rich and relaxed

• Sending copies of the invoices to speed up collection recovery

• Date setting for second follow up call

• Monitoring the new overdue payment date

• Explaining to client, next steps involved with respect to supply interference and potential legalities

• Tracking your business expenditure
Converting your shoe box of receipts into an organised system

• Competitive Material quotes
Price comparisons on your quotes to increase profit margins
Results presented in simple format via email or hard copy in person to allow you an easy choice
After you select the best, we will do the rest! You will be provided with the relevant order number and expected arrival date of supplies

• Insurance comparatives
Ever wondered if you were getting a good deal? Now you can leave it to someone reliable to find out for you. Building, business and car quotes as well as Superannuation and bank fee checks

• Phone and email management with daily reports
Sorting through voicemails – making notes of enquiries or necessary call backs
Cleaning out email inbox – replying to enquiries
Creating online inbox filing systems

• Documenting procedures, manuals and proposals
Developing safety procedures
Making sure your business is up to compliance with safety regulations
Helping you to write up any business proposals

• Diary management with appointment reminders texted to you
Appointment reminders via text, email or phone call (i.e Preparation text prior to book keeping appointment)
Or could ask us to assign dates for a list of odds and ends

• Providing definitive dates of supply arrivals
Liaising with suppliers to secure timely arrival of goods
Sourcing alternative companies that will deliver on time if suppliers have been consistently unreliable

• Customer service with clients
Contacting clients with updates of any schedule changes due to late supplies

• Keeping you up to date
We will keep you informed of arrival dates, correspondence with your clients and tracking of supplies

• Website development
We will maximise the growth of your business by helping you to design your company website, or tweak your existing online presence, as well as helping you to promote and network through our business connections.
Websites are renowned for maximising business prospects
Excellent opportunity to feature testimonials about your business
We can also collect and put together a gallery portfolio featuring your business works.

• Website maintenance
We will monitor any changes to your business and update your website, including adding new pictures, news and sponsors/partners

• Social media profile
Social media has become one of the most influential mediums for advertising
We can develop a profile for you and additionally promote that through our Platinum Assist media networking

• Google places
Getting your business on the map – literally!

• Job role advertisement writing/development
Send us your job description or tell us what you are looking for and we can develop it for you
We will then place the add in business directories and online at competitive advertisement prices

• Screening/lead qualification with best fits forwarded
Interviewing and interview feedback provided
Best candidates put forward to save you time